Product Consultant (Customer Service) - Remote

Overview

The Product Consultant role involves delivering high-quality customer service and technical support for the Therma-Tru and Larson brands, focusing on enhancing customer experiences and brand reputation.

In Short

• 100% remote position within the United States.
• Manage inbound consumer calls for product and technical support.
• Deliver positive consumer experiences and strengthen brand perception.
• Participate in structured virtual training programs.
• Meet performance expectations for call quality and productivity.
• Document consumer interactions and troubleshooting steps.
• Collaborate with teammates to support customer service initiatives.
• Maintain professionalism in all customer interactions.
• Handle challenging situations with appropriate solutions.
• Contribute to continuous improvement in customer service processes.

Requirements

• High School diploma or equivalent required.
• Minimum of 2 years in a contact center or customer service environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work productively in a remote environment.
• Strong problem-solving skills.
• Demonstrated ability to collaborate in a team environment.
• Preferred: Associate’s or Bachelor’s degree.
• Preferred: Experience with technical products.
• Preferred: Previous remote contact center experience.

Benefits

• Competitive salary with potential bonuses.
• Comprehensive health plans.
• 401(k) program with company contribution.
• Flexible time off benefits.
• Employee Resource Groups for a sense of belonging.
• Product discounts.
• Adoption benefits.
• Support for overall health and wellness.
• Opportunities for professional development.
• Inclusive company culture.