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Flo Product Resolution Specialist - Remote

Posted 6 days ago

Overview

The Flo Product Resolution Specialist handles escalations and customer issues relating to Flo Installation and drives issue resolution until the customer is satisfied.

In Short

  • Take ownership of resolution of all Flo installation issues.
  • Track and report on all issues against Key Performance Indicators.
  • Handle escalated inbound calls and communications.
  • Make outbound calls and send emails to resolve reported issues.
  • Provide recommendations to leadership based on trending issues.
  • Conduct regular communications with cross-functional stakeholders.

Requirements

  • Bachelor’s degree in related field or equivalent experience.
  • Strong skills in MS Office and cloud file management.
  • 4+ years’ experience in Call Center Customer Service.
  • Prior experience in project management preferred.
  • Highly organized with impeccable follow-up skills.

Benefits

  • Competitive salary with annual bonus potential.
  • Comprehensive health plans and wellness programs.
  • 401(k) program with company contribution.
  • Flexible time off benefits.
  • Product discounts.

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