Product Specialist, Guest Solutions - Remote

Overview

The Product Specialist, Guest Solutions plays a key role in bridging the gap between technical solutions, product innovation, and market engagement to support clients and drive business success.

In Short

• Support pre-sales efforts and product management.
• Serve as a subject matter expert for Guest Solutions.
• Monitor market trends and analyze competitor activity.
• Conduct customer discovery sessions.
• Assist the sales team in qualifying leads.
• Provide ongoing training and support to teams and customers.
• Develop and maintain product documentation.
• Collaborate with sales to align product offerings with customer needs.
• Prepare reports and presentations for product teams.
• Support the sales team with RFPs.

Requirements

• 3 years’ experience in product management or related field.
• 5 years’ experience in the hospitality technology industry.
• Bilingual in English and Spanish.
• Strong understanding of hospitality technology systems.
• Proficiency in Microsoft Office Suite.
• Strong presentation skills.
• Excellent organizational and planning skills.
• Customer-focused mindset.
• Collaborative mindset with strong interpersonal skills.
• Willingness to work a flexible schedule and travel up to 30% in the Americas.

Benefits

• Dynamic global organization.
• Opportunity to revolutionize the hospitality software market.
• Overtime compensation in accordance with Mexican labor law.