Product Support Specialist for ERP Solutions - Remote

Overview

Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.

In Short

• Join the Cincom CONTROL Team, focusing on an enterprise level ERP solution.
• Provide product support throughout the life cycle of issues.
• Coordinate problem-solving efforts and communicate regularly with customers.
• Provide technical and application functional support via phone, email, or online conference.
• Analyze data and run tests to find root causes of issues.
• Document all activities related to issue resolution in the case management system.
• Determine and execute appropriate actions for resolution, possibly involving development input.
• Facilitate knowledge transfer among team members.

Requirements

• Experience in product support or customer service.
• Strong communication skills for customer interaction.
• Ability to analyze data and troubleshoot issues.
• Familiarity with ERP systems is a plus.
• Experience in documentation and case management.

Benefits

• Work with a global leader in enterprise software solutions.
• Opportunity to enhance technical and product knowledge.
• Collaborative team environment.
• Flexible working arrangements.