Customer Solutions Representative - Connected Products - Remote

Overview

The Customer Solutions Representative for Connected Products will provide technical support for Moen’s Smart Water (IOT) products, ensuring a positive customer experience through effective communication and problem resolution.

In Short

• Handles customer connectivity issues for IOT products.
• Delivers exceptional customer service to drive positive word-of-mouth.
• Explains technical information to users of all knowledge levels.
• Logs and documents customer interactions in cloud-based solutions.
• Responds to customer situations with a calm and positive attitude.
• Achieves individual and team performance targets.
• Stays updated with technology trends and best practices.
• Collaborates with internal teams to resolve issues.
• Works scheduled shifts in a call center environment.
• Participates in company and individual performance bonus plans.

Requirements

• Bachelor’s degree preferred.
• Minimum of 1 year experience in technical support.
• Proficient with home-based wireless networking solutions.
• Basic experience with mobile devices and digital voice assistants.
• Good interpersonal skills for customer interactions.
• Skilled in written and verbal communication.
• Self-motivated with the ability to work independently.
• Bi-Lingual in Spanish and English preferred.
• Must work scheduled shifts, including rotating shifts.

Benefits

• Comprehensive health plans and wellness benefits.
• Market-leading 401(k) program with company contribution.
• Flexible time off benefits, including summer Fridays.
• Inclusive fertility and adoption benefits.
• Employee Resource Groups to support inclusivity.