Remote Otter LogoRemoteOtter

Customer Solution Representative with German - Remote

Posted 3 weeks ago

Overview

Are you fluent in German and looking for a new and exciting challenge? Do you have a passion for working with customers and want to be part of a dynamic team? If you have experience in this field and are eager to develop your career, we have a great opportunity!

In Short

  • Manage customer orders, inquiries, and complaints while ensuring accuracy, timely processing, and compliance with agreements
  • Coordinate with internal teams (sales, logistics, purchasing, credit, and accounting) to facilitate shipments, invoicing, and overall customer support
  • Monitor customer credit status, handle returns, and ensure proper documentation and record-keeping
  • Act as a first-level point of contact for internal departments
  • Prioritize tasks efficiently while managing competing demands

Requirements

  • 1 year of experience in Customer Service or a similar role or industry
  • Proficient in SAP, MS Office, and Salesforce
  • Great communication and interpersonal skills
  • Detailed-oriented and proactive
  • Great organizational skills, proactivity, and desire to develop
  • A good listener who excels in teamwork and enjoys working collaboratively

Benefits

  • Hybrid working model
  • Flexible working hours
  • Two weeks of fully remote work per year
  • Flexible expense compensation

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