Customer Solution Representative with German - Remote

Overview

Are you fluent in German and looking for a new and exciting challenge? Do you have a passion for working with customers and want to be part of a dynamic team? If you have experience in this field and are eager to develop your career, we have a great opportunity!

In Short

• Manage customer orders, inquiries, and complaints while ensuring accuracy, timely processing, and compliance with agreements
• Coordinate with internal teams (sales, logistics, purchasing, credit, and accounting) to facilitate shipments, invoicing, and overall customer support
• Monitor customer credit status, handle returns, and ensure proper documentation and record-keeping
• Act as a first-level point of contact for internal departments
• Prioritize tasks efficiently while managing competing demands

Requirements

• 1 year of experience in Customer Service or a similar role or industry
• Proficient in SAP, MS Office, and Salesforce
• Great communication and interpersonal skills
• Detailed-oriented and proactive
• Great organizational skills, proactivity, and desire to develop
• A good listener who excels in teamwork and enjoys working collaboratively

Benefits

• Hybrid working model
• Flexible working hours
• Two weeks of fully remote work per year
• Flexible expense compensation