Bi-Lingual Customer Service Representative (English/Spanish) - Remote

Overview

As a Bi-Lingual Customer Service Representative at Fortune Brands Innovations, you will provide exceptional customer service to consumers interacting with Moen products, ensuring a positive experience.

In Short

• Deliver world-class customer service as the “Voice of Moen”.
• Handle inbound calls from English and Spanish speaking consumers.
• Resolve product and technical support issues efficiently.
• Utilize technology for product identification and troubleshooting.
• Maintain professionalism in consumer interactions.
• Achieve daily metrics in call quality and productivity.
• Document consumer interactions and troubleshooting efforts.
• Participate in training and continuous learning.
• Work in a remote environment with a reliable internet connection.
• Engage in career development programs for growth opportunities.

Requirements

• High School diploma or equivalent.
• 2 years of experience in customer service or contact center.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to thrive in a focused work environment.
• Must meet internet speed requirements and follow remote work policies.
• Preferred: Associate’s or Bachelor's degree.
• Preferred: ERP experience (SAP, Oracle, etc.).

Benefits

• Starting pay of $18/hour with benefits from day one.
• Medical, dental, and vision benefits.
• Monthly and annual bonus opportunities.
• Paid time off and 401K with profit sharing.
• Product discounts.
• Career development program with pay increases.
• Inclusive and diverse workplace culture.
• Support for overall health and wellness.
• Flexible time off benefits.
• Employee Resource Groups for inclusivity.