Bi-Lingual (English/Spanish) Customer Service Representative - Remote

Overview

The Bi-Lingual Customer Service Representative is responsible for providing high-quality customer care, focusing on creating a positive experience for consumers through effective communication and support.

In Short

• Provide exceptional customer experiences through positive interactions.
• Manage inbound calls and emails regarding product and warranty questions.
• Utilize technology to assist consumers with product identification and troubleshooting.
• Resolve challenging situations to ensure positive outcomes for customers.
• Meet daily performance targets in call quality and productivity.
• Document customer interactions accurately for record-keeping.

Requirements

• High School diploma or equivalent required.
• 2 years of experience in a contact center or customer service environment required.
• Excellent verbal and written communication skills in English and Spanish required.
• Proficient PC skills, especially in Microsoft Office.
• Ability to thrive in a fast-paced work environment.
• Must meet internet speed requirements and follow Remote Work Policy.

Benefits

• Benefits begin on Day 1.
• All necessary equipment provided.
• Comprehensive health plans and wellness programs.
• 401(k) program with company contribution.
• Flexible time off benefits.
• Support for inclusivity through Employee Resource Groups.