Bilingual Customer Service Support Representative (English/Spanish) - Remote

Overview

The Bilingual Customer Service Support Representative at Labcorp will assist Spanish-speaking patients and ensure high-quality customer service in a remote setting.

In Short

• Handle 80+ inbound calls daily from patients and insurance carriers.
• Provide assistance primarily in Spanish (85% of calls).
• Initiate payment plans for outstanding patient balances.
• Utilize multiple resources to resolve inquiries.
• Meet performance goals consistently.
• Complete a structured training program.
• Work hours are Monday-Friday, 11am-8pm EST.
• Quarterly bonus potential and generous paid time off.
• Medical, Vision, and Dental insurance options available.
• Remote work opportunity with a structured environment.

Requirements

• Fluent in both English and Spanish.
• High School Diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Experience in medical billing or call center environments is a plus.
• Excellent communication and organizational skills.
• Proficient in navigating computer applications.
• Ability to manage time and tasks independently.
• Internet speed of at least 50 Mbps required.
• No satellite internet connection allowed.
• Dedicated workspace free from interference.

Benefits

• Work from home flexibility.
• Quarterly variable bonus potential.
• Comprehensive benefits package including medical and dental.
• 401(k) and Employee Stock Purchase plans.
• Fitness reimbursement program.
• No charge lab testing for employees.
• Generous paid time off policies.
• Tuition reimbursement options.
• Casual work environment.
• Opportunities for career growth and development.