Bilingual Customer Service Representative (English/Spanish) - Remote

Overview

As a Bilingual Associate Product Consultant supporting Moen, you will deliver a consumer experience that fosters trust and brand loyalty, while working remotely from your home.

In Short

• Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers.
• Provide empathetic, solution-oriented support for product, technical, and warranty issues.
• Use tools and product knowledge to identify solutions for consumers.
• Maintain professionalism while handling a high volume of inquiries.
• Document call details, product issues, and troubleshooting steps.
• Meet daily performance expectations in service quality and productivity.
• Contribute to team goals and participate in ongoing learning opportunities.
• Perform additional assignments or projects as needed.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in a contact center or customer service role.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Comfortable with PC-based tools and Microsoft Office.
• Able to focus in a remote work environment.
• Must meet internet and workspace requirements.
• Must pass a background check and drug screen.

Benefits

• Full benefits from day one, including medical, dental, and vision.
• 401(k) with company match and profit sharing.
• Generous paid time off and product discounts.
• Access to career development programs.
• Inclusive workplace culture with Employee Resource Groups.