Remote Otter LogoRemoteOtter

2nd Line Customer Support Engineer - Remote

Posted 1 week ago
Customer Service
Full Time
Sweden

Overview

The 2nd Line Customer Support Engineer is responsible for managing customer inquiries and resolving issues related to the Jeeves ERP system, particularly within the Finance domain.

In Short

  • Handle customer inquiries and prioritize issues.
  • Support and analyze problems in the Finance area.
  • Collaborate closely with team members to resolve issues.
  • Work with the Product, R&D, and consulting departments.
  • Drive personal skills and development.
  • Strong teamwork and problem-solving skills required.
  • Experience with Jeeves ERP is preferred.
  • Ability to read and understand SQL code.
  • Fluency in Swedish and English is necessary.
  • Engagement and curiosity are valued traits.

Requirements

  • Experience in Finance and familiarity with Jeeves ERP.
  • 2-3 years of application experience with business systems required.
  • Knowledge of daily routines and processes in Finance.
  • Ability to analyze and solve problems effectively.
  • Experience working in a team and taking initiatives.
  • Fluency in both Swedish and English.

Benefits

  • Opportunity for personal and professional development.
  • Collaborative team environment.
  • Engaging work culture that values curiosity and initiative.
Forterro logo

Forterro

Forterro is a well-established software and professional services provider that is currently leading a transformation towards SaaS and cloud solutions. With a focus on high growth and ambitious goals, the company plays a crucial role in delivering financial insights and analytics to support its operations. Recently acquired by Partners Group, one of the largest private equity firms globally, Forterro is positioned for significant expansion in the ERP software market. The company values strong leadership, analytical skills, and a commitment to continuous improvement, making it an exciting opportunity for professionals looking to contribute to a dynamic and evolving business.

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