Technical Support Manager - Remote

Overview

Fortanix is redefining cloud security with a software platform that enables customers to build and run applications more securely. We are seeking a highly skilled, customer-focused technical professional to lead a global technical support team, ensuring world-class support and seamless product integration.

In Short

• Lead and manage a global technical support team.
• Ensure 24x7 customer support and operational excellence.
• Provide hands-on technical guidance in troubleshooting.
• Oversee the implementation of support operations.
• Establish and track KPIs for the support team.
• Drive efficiency through automation of processes.
• Act as the voice of the customer in product discussions.
• Foster a culture of excellence and collaboration.
• Manage cross-functional projects with other departments.
• Mentor team members to deliver exceptional service.

Requirements

• Proven experience in technical support management.
• Strong technical background in cloud security.
• Excellent leadership and mentoring skills.
• Ability to manage 24x7 support operations.
• Experience in project management and KPI tracking.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.

Benefits

• Opportunity to work with industry leaders.
• Dynamic and innovative work environment.
• Recognition as a Great Place to Work.
• Access to advanced cryptography and security solutions.
• Collaborative culture where every voice is valued.