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Customer Success Manager - Remote

Posted 19 weeks ago
Customer Service
Full Time
United States
$21 - $26/hour

Overview

Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of our valued clients, establishing yourself as a trusted advisor and collaborative partner.

In Short

  • Manage and nurture a portfolio of clients.
  • Engage in meaningful communication with clients.
  • Provide technical assistance and resolve challenges.
  • Conduct onboarding calls and product training.
  • Forge relationships with key decision-makers.
  • Monitor client account growth and identify cross-selling opportunities.
  • Develop strategic account plans.
  • Maintain confidentiality of company and customer information.
  • Collaborate with internal departments to exceed client expectations.
  • Embrace a culture of kindness and enthusiasm.

Requirements

  • Success in strategic account management or sales.
  • Resourceful and determined attitude.
  • Effective communication with senior decision-makers.
  • Excellent program management and presentation skills.
  • Proficiency in Salesforce CRM is desirable.

Benefits

  • Generous vacation, sick, and personal time off.
  • 401K plan with a match.
  • Three medical plans, two dental, and two vision plans.
  • Opportunities for professional growth.
  • Collaborative and supportive work environment.
Foley Carrier Services logo

Foley Carrier Services

Foley Carrier Services LLC is a leading provider of comprehensive solutions for motor carriers, specializing in DOT compliance, driver recruitment, and background screening. With a focus on leveraging advanced technology, Foley simplifies the complex compliance landscape, enabling clients to onboard and retain the right drivers efficiently. The company fosters a positive and collaborative culture, emphasizing kindness, enthusiasm, and a can-do attitude among its employees. Foley is committed to innovation and operational excellence, continuously developing new solutions to meet the evolving needs of the transportation industry. With a strong emphasis on professional growth and a supportive work environment, Foley is poised for significant expansion, driven by its AI-powered technology and data analytics capabilities.

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