Operations Coordinator - Sales Support - Remote

Overview

At Flowhub, we’re on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub’s point-of-sale, inventory management, business intelligence, and mobile solutions to process $3B+ in cannabis sales annually.

We are looking for a highly organized and proactive Operations Coordinator to support our Sales Team and ensure a smooth transition for customers from signed deals to fully onboarded and live accounts. This role is critical in keeping sales processes moving efficiently, troubleshooting any roadblocks, and providing excellent communication with both customers and internal teams.

The ideal candidate is a self-starter who thrives in a fast-paced environment, takes initiative and isn’t afraid to hustle to get things done. Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential.

In Short

• Support the Sales Team in customer onboarding.
• Coordinate with the Implementation Team for successful Go Live.
• Monitor Salesforce data for customer progress.
• Communicate effectively with customers throughout the process.
• Manage payment documentation and vendor coordination.
• Ensure payment terminals are functioning and integrated.
• Assist customers with new payment products.
• Organized and detail-oriented approach to tasks.
• Strong communication and problem-solving skills.
• Tech-savvy with experience in relevant systems.

Requirements

• Organized & Detail-Oriented.
• Strong Communicator.
• Problem Solver.
• Self-Starter.
• Tech-Savvy.

Benefits

• Competitive salary based on location.
• Medical, dental, and vision insurance.
• Life & disability insurance.
• 401(k) retirement plan.
• Paid holidays and unlimited paid time off.