Customer Success Engineer - Remote

Overview

The Customer Success Engineer plays a central role in empowering frontline employees by providing exceptional service and support to customers using the Flip SaaS solution.

In Short

• Act as the primary contact for customers regarding technical issues with the Flip platform.
• Collaborate closely with customers to efficiently identify and resolve problems.
• Provide expert advice on REST APIs, authentication standards, and product roadmap.
• Create and maintain documentation such as FAQs and guides for customer self-help.
• Document customer inquiries and issues to identify improvement opportunities.

Requirements

• Minimum of 5 years experience in technical customer support or similar roles.
• Broad technical understanding, preferably with an IT background.
• Knowledge of REST APIs and authentication standards like SAML and OIDC.
• Familiarity with tools like Git, API testing tools, and command line.
• Strong problem-solving skills and ability to analyze complex issues.
• Good communication skills and a collaborative mindset.
• Structured, proactive, and adaptable to change.
• Fluent in German and English.

Benefits

• Home Office Friendly: Decide where to work each day.
• Modern city offices in Stuttgart and Berlin or 100% remote work options.
• Work-life balance with wellness program support.
• Engaging work atmosphere with motivated team members.
• Active participation in shaping the company’s growth.
• Regular team events and culture days.
• Opportunity to work from abroad within Europe.