Regional Customer Quality Engineer - Remote

Overview

The Regional Customer Quality Engineer will lead and manage warranty programs across all product lines and global regions within our electrical manufacturing operations, ensuring data accuracy and driving product improvements.

In Short

• Oversee warranty processes across manufacturing sites.
• Review and process warranty claims.
• Analyze global warranty data for trends and improvements.
• Collaborate with engineering and quality teams on warranty cases.
• Lead warranty review meetings and present findings.
• Develop and maintain warranty metrics dashboards.
• Work with customer service to resolve escalated claims.
• Interface with suppliers on warranty issues.
• Provide risk assessments during product development.
• Manage compliance with standards and regulations.

Requirements

• Bachelor's degree in electrical, mechanical, or electronics engineering.
• 7+ years of warranty, quality, or reliability engineering experience.
• Deep understanding of electrical components and manufacturing processes.
• Proficient in data analysis and visualization tools.
• Experienced in root cause analysis methodologies.
• Strong project management and communication skills.
• Ability to travel 50% to manufacturing sites.

Benefits

• Full range of medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability.
• Matching 401(k) contributions.
• Vacation and paid sick time.
• Tuition reimbursement.