Customer Success Manager - Remote

Overview

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives.

In Short

• Provide prompt and efficient technical assistance to customers.
• Monitor work queues to maintain balanced workloads.
• Troubleshoot and resolve customer issues.
• Gain product expertise and stay updated on enhancements.
• Document customer interactions in the ticketing system.
• Share knowledge by creating articles for the Help Center.
• Collaborate with internal teams to resolve complex issues.
• Deliver great customer service while partnering with Customer Success Managers.

Requirements

• Experience supporting enterprise customers in a technical role.
• Passionate about working on technical and data-related issues.
• Troubleshooting, problem-solving, and critical thinking skills.
• Great client-facing skills, both written and verbal.
• Experience with standard desktop applications, SAML, APIs, and SaaS products.
• Basic understanding of cybersecurity.

Benefits

• Diversity and inclusion culture.
• Opportunities to connect with coworkers through various events.
• Health and wellness perks like gym reimbursements.
• Career growth opportunities with regular feedback.