Identity Support Analyst - Remote

Overview

As an Identity Support Analyst at Fixify, you will provide empathetic support to users facing account recovery issues, ensuring their security and confidence during high-stress moments.

In Short

• Contract role with a duration of 6 months and potential for extension.
• Remote position based in Ireland.
• Salary of €36,000 per annum.
• Focus on user support in cybersecurity initiatives.
• Work with a mission-first team dedicated to protecting users.
• Training and mentorship provided.
• Flexible remote work environment.
• Support users through secure video channels.
• Document outcomes and escalate issues as needed.
• Must have a quiet workspace and stable internet.

Requirements

• Experience in customer service or IT support roles.
• Strong sense of security and confidentiality.
• Excellent verbal communication skills.
• Comfort with video conferencing tools.
• Availability for rotating shifts.
• Fluent spoken English.

Benefits

• Opportunity to work in a meaningful role.
• Access to tools and training from experienced professionals.
• Supportive team environment.
• Flexible work hours.
• Engagement in a mission-driven company.