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Support Analyst I - Remote

Posted 1 week ago
Customer Service
Full Time
MO, USA

Overview

The Support Analyst is the first tier in delivering exceptional customer service by implementing, maintaining, and troubleshooting technical systems. This role involves a high volume of initial contact via phone and/or email supporting and optimizing customer workstations, servers, software, network equipment, and connectivity. The ideal candidate is customer-focused, possesses strong verbal and written communication skills, and proactively works to meet client needs.

In Short

  • Serve as Tier I and first point of escalation for clients seeking technical assistance over the phone and ticketing system.
  • Able to multitask in a fast-paced environment by taking a high volume of phone calls.
  • Comfortable with remote troubleshooting (I.E. Password Resets, New User/Workstation Setups).
  • 1-2 years in a similar role of IT support.
  • Setup and install Microsoft Office Suite, and other Windows applications.
  • Troubleshooting Windows workstations and applications.
  • Experience with Anti-virus/malware software and remediation processes.
  • Support various email systems (O365, GSuite).
  • Knowledge of network switches, firewalls, and access points.
  • Provide third party vendor management assistance.

Requirements

  • Ensure that Service Level Agreements are met for all customers.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong documentation skills with the ability to accurately document information.
  • Acute attention to detail and ability to absorb information quickly.
  • Excellent communication and interpersonal skills.
  • Proven analytical and problem-solving abilities.
  • Ability to multi-task and organize deadlines.
  • Exhibit professional appearance and demeanor at all times.
  • College Diploma, Degree in Computer Science, or equivalent experience preferred.
  • Microsoft, CompTIA, Cisco and other Certifications are a plus.

Benefits

  • 401(k) matching.
  • Dental insurance.
  • Employee assistance program.
  • Employee discount.
  • Paid time off immediately available upon hire.
  • Flexible spending account.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Referral program.
  • Vision insurance.
GFI Digital logo

GFI Digital

GFI Digital is a customer-centric technology solutions provider specializing in delivering exceptional IT support and services. The company focuses on implementing, maintaining, and troubleshooting technical systems to optimize customer workstations, servers, software, and network connectivity. With a commitment to meeting client needs, GFI Digital emphasizes strong communication skills and proactive problem-solving in its team. The company offers a hybrid work environment, allowing employees the flexibility to work from home or in the office, fostering collaboration and effective work-life balance. GFI Digital also provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off, to support the well-being and development of its employees.

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