Remote IT Helpdesk Technical Specialist - Nights

Overview

The IT Helpdesk Technical Specialist will provide seamless and efficient technical support to customers, ensuring smooth operations and enhancing IT support through automation and proactive improvements.

In Short

• Deliver hands-on technical support for end-users.
• Diagnose and troubleshoot IT problems across various systems.
• Collaborate with Engineering to develop IT automation workflows.
• Maintain accurate records in ticketing systems.
• Work cross-functionally with IT teams to improve processes.
• Work as part of a Night Shift team, including weekends.

Requirements

• Experience in Google Workspace, Microsoft 365, and Slack troubleshooting.
• Strong knowledge of Windows & macOS support.
• Experience with Jira, ServiceNow, or FreshDesk.
• Familiarity with TCP/IP and network troubleshooting.
• Understanding of user provisioning and access security.
• Experience with JAMF or similar platforms is a plus.
• Strong interpersonal and communication skills.
• A proactive mindset for process improvement.
• Ability to prioritize and problem-solve under pressure.
• 2+ years of experience in an IT support role.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional development opportunities.
• Flexible scheduling.
• Engaging team culture.