IT Helpdesk Analyst - Remote Evening Shift

Overview

Behind every smooth IT experience is a thousand little things done right — password resets, printers that actually print, Wi-Fi that doesn’t mysteriously vanish. You know the drill — and you keep it tight.

In Short

• Own the frontline of IT support — diagnose, troubleshoot, and resolve issues that keep teams productive.
• Coordinate with engineering to implement automation workflows that reduce repetitive tasks.
• Partner with internal stakeholders to improve workflows, reduce friction, and enhance the user experience.
• Be the calm, reliable presence people turn to when technology feels messy.
• Experience in an IT support or help desk role (2+ years preferred).
• Strong attention to detail — you spot issues others might miss.
• Comfort working with technical systems, troubleshooting under pressure, and handling sensitive access securely.
• Solid organisation and communication skills.
• Ability to juggle multiple requests while helping people.
• Familiarity with IT tools and platforms (e.g., Jira, ServiceNow, FreshDesk, JAMF) is a strong plus.

Requirements

• 2+ years of experience in IT support or help desk role.
• Strong attention to detail.
• Comfort with technical systems and troubleshooting.
• Solid organisation and communication skills.
• Ability to manage multiple requests.
• Familiarity with IT tools (Jira, ServiceNow, FreshDesk, JAMF).

Benefits

• Front-row seat into IT support operations.
• Collaborative team environment.
• Meaningful work that keeps businesses running smoothly.
• Growth opportunities in technical or leadership roles.
• Supportive culture that values collaboration and continuous improvement.