Technical Helpdesk Specialist - Automotive - Remote

Overview

The Technical Helpdesk Specialist role involves supporting automotive retailers and workshops with diagnostic and repair issues, enhancing customer satisfaction through effective communication and technical expertise.

In Short

• Provide high-quality diagnostic and repair support to retailers.
• Identify and fill educational needs at workshops.
• Build relationships with retailers and customers.
• Analyze repair processes and report performance.
• Communicate effectively in Dutch and English.
• Document complex technical issues for central organization.
• Contribute to customer satisfaction and service quality.
• Work in a fully remote environment.
• Passionate about automotive technology.
• Full-time position with a focus on customer needs.

Requirements

• Degree in automotive technology or equivalent experience.
• Excellent knowledge of vehicle technology.
• Fluency in Dutch and good English skills.
• Strong computer literacy in MS Office.
• Passionate about the technical aspects of vehicles.

Benefits

• Opportunity to make a lasting impact on customer service.
• Work with a global team of automotive experts.
• Develop communication and technical skills.
• Positive work atmosphere focused on training and education.
• Be part of an equal opportunities employer.