Professional Services Manager - Remote

Overview

We are seeking a results-driven Professional Services Manager to lead the onboarding and implementation of Mid-Market customers. This role owns the end-to-end implementation lifecycle, delivering structured, scalable programs that drive efficient deployments, accelerate time to value, and support time to revenue objectives.

In Short

• Lead customer-centric project plans and manage the end-to-end implementation lifecycle from kickoff through stabilization for Mid-Market customers.
• Gather, document, and interpret customer implementation requirements within defined solution boundaries.
• Build, configure, and test customer screening programs using First Advantage platforms.
• Execute implementations using established products, processes, and playbooks.
• Drive on-time delivery and predictable customer launches.
• Coordinate internal teams to manage dependencies, timelines, and handoffs.
• Communicate project status, risks, and next steps clearly to customers and internal stakeholders.
• Identify risks early and escalate non-standard requirements.
• Support customer readiness through training and go-live coordination.
• Contribute to continuous improvement of implementation processes and tools.

Requirements

• Bachelor's Degree or equivalent.
• 2–4 years of experience in Professional Services, Implementations, Onboarding, or Project Management.
• Experience managing multiple customer-facing projects concurrently.
• Comfort with hands-on system configuration, testing, and validation.
• Strong organizational, documentation, and communication skills.
• Ability to execute effectively within defined processes and timelines.
• Willingness and ability to learn multiple platforms and products.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities, and leaders who want you to succeed!