Professional Services Manager - Remote

Overview

At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do. We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable. Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team. We hope you consider bringing your talent and drive, and join us in helping end homelessness!

In Short

• Seeking a highly motivated and experienced Professional Services Manager.
• Responsible for supporting project managers in leveraging technology and data.
• Empower communities through innovative solutions.
• Manage medium and large projects with multiple team members.
• Supervise and mentor project managers.
• Implement customer-centric strategies.
• Collaborate with stakeholders to align needs with solutions.
• Conduct research on new tools and industry trends.
• Work in a fully remote environment.
• Competitive salary and benefits offered.

Requirements

• Proven leadership and team management skills.
• Experience in HMIS or human services systems.
• Strong project management background.
• Ability to create and manage project schedules.
• Expertise in Clarity Human Services or similar software.
• Strong analytical and presentation skills.
• Excellent communication and collaboration abilities.
• Proactive in seeking solutions and resources.
• Emotional intelligence and conflict resolution skills.
• Growth mindset and desire for professional development.

Benefits

• Exceptional culture and mission-driven work.
• Comprehensive healthcare (100% employer-paid for employees).
• 12 weeks paid parental leave.
• R&R Week (Paid week off at year-end).
• Three weeks of paid vacation + two volunteer days per year.
• 401K retirement plan (4% match).
• Flexible work hours and remote-first culture.
• Career growth plans for each role.