Customer Success Director (Healthcare Vertical) - Remote

Overview

This position is for a Customer Success Director in the Healthcare vertical, focusing on consultative sales and account management for strategic accounts. The role involves developing account plans, managing client relationships, and ensuring service levels are maintained.

In Short

• Remote position with potential hybrid work in Omaha, NE.
• Responsible for growing revenue in strategic accounts.
• Develop and maintain strategic account plans.
• Analyze revenue trends and sales opportunities.
• Coordinate with customers and internal teams for service delivery.
• Prepare and deliver client business reviews.
• Manage customer contractual documentation.
• Identify cross-functional resources for maximizing revenue.
• Maintain strong customer relationships.
• Provide solutions to business problems.

Requirements

• Bachelor's Degree or equivalent; MBA preferred.
• 7+ years in sales account management.
• Experience with C-level relationships.
• Proficiency in MS Office and Salesforce.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple tasks effectively.
• Networking capabilities and business maturity.
• Experience in professional account management.
• Ability to navigate large organizations.

Benefits

• Remote work with occasional travel.
• Medical, Vision, Dental benefits.
• 401k with employer match.
• Flexible Paid Time Off (PTO).
• Access to tech and growth opportunities.