Associate Customer Experience Specialist - Remote

Overview

As an Associate Customer Experience Specialist, you will be in the front line of support, delivering high-quality service to our clients and their candidates across various communication channels including voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an empathetic approach. This role requires effective multitasking, proficiency in business applications, and a customer-focused mindset to ensure seamless experience and satisfaction for all customers.

In Short

• Deliver high-quality customer support via voice, chat, and email.
• Manage multiple business applications and handle inquiries.
• Provide timely solutions with an empathetic approach.
• Document all interactions accurately in company systems.
• Participate in required training and continuous learning.
• Work in a hybrid setup with occasional office presence.
• Handle customer interactions professionally and empathetically.
• Adapt to new systems and processes as needed.
• Collaborate with internal teams for issue resolution.
• Maintain a calm and solution-focused demeanor.

Requirements

• Experience in customer-facing roles preferred.
• Proficient in using multiple software applications simultaneously.
• Strong communication skills, both verbal and written.
• Ability to multitask effectively in a fast-paced environment.
• Attention to detail in documentation and customer interactions.
• Willingness to learn and adapt to changing customer needs.
• Strong time management skills.
• Knowledge of common computer configurations.
• Residing in the Philippines.
• Amenable to work at night, weekends, and holidays.

Benefits

• Global and dynamic culture.
• HMO benefits + free dependents.
• 20% Night Differential Pay.
• Company provided equipment.
• Night shift schedule.