Product Support Expert - Remote

Overview

As a Product Support Expert at Firmex, you will join a dedicated team providing exceptional client service and support for a leading virtual data room service.

In Short

• Provide top-notch client service via telephone and email.
• Handle professional service requests for clients.
• Be detail-oriented and curious, asking questions to enhance learning.
• Advise the technical development team on bugs and client requests.
• Participate in a work from home on-call rotation for 24/7 service.

Requirements

• Strong desire to help others through active listening and problem-solving.
• Technologically literate and eager to learn new software.
• Ability to attend in-person team-building sessions in Toronto.
• Excellent written and verbal communication skills.
• Highly organized with multitasking abilities.
• Initiative and strong analytical decision-making skills.

Benefits

• Comprehensive onboarding process to support your learning.
• Be part of an award-winning customer service team.
• Opportunities for continuous learning and professional growth.
• Compensation for on-call rotation efforts.