Manager, Integration Solutions - Remote

Overview

Join Firework as a Manager, Integration Solutions, where you will provide deep technical expertise to support the pre- to post-sales process with global enterprise customers, transforming online shopping experiences.

In Short

• Provide technical expertise for pre- and post-sales processes.
• Drive onboarding and integration solutions for customers.
• Communicate technical requirements to internal teams and customers.
• Oversee product deployment and integration processes.
• Resolve technical issues throughout the customer journey.
• Create technical documentation and integration playbooks.
• Collaborate with product and engineering teams for feedback.
• Manage multiple enterprise-level integration projects.
• Engage with diverse customers with empathy and emotional intelligence.
• Work in a fast-paced, team-oriented environment.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in solution engineering or technical consulting.
• Fluent in English.
• Experience with North American customers.
• Excellent communication and presentation skills.
• Advanced technical discovery and troubleshooting skills.
• Proven ability to manage multiple projects on deadlines.
• Start-up mentality and team-oriented approach.

Benefits

• Opportunity to work in a high-growth environment.
• Collaboration with innovative brands and leading retailers.
• Possibility to shape the future of online shopping.
• Support for professional growth and development.
• Engaging work culture focused on innovation.