Remote Otter LogoRemoteOtter

Technical Account Manager - Remote

Posted 13 weeks ago
Customer Service
Full Time
USA

Overview

The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development.

In Short

  • Advocate for designated customers
  • Manage customer needs across services, training, support, and product development
  • Prioritize customers' technical issues
  • Communicate project statuses and priorities
  • Provide status updates on open tickets
  • Guide customers through early access/beta programs
  • Contribute to the product roadmap
  • Conduct periodic onsite visits
  • Communicate upgrade recommendations
  • Convey needs and urgency of RFEs to product management

Requirements

  • Strong technical background
  • Excellent communication skills
  • Experience in customer service or account management
  • Ability to manage multiple projects
  • Problem-solving skills
  • Experience with product development processes
  • Willingness to travel for onsite visits

Benefits

  • Competitive salary
  • Health benefits
  • Professional development opportunities
  • Flexible work environment
FireMon logo

FireMon

FireMon is a leading provider of persistent network security solutions for hybrid environments, offering a powerful combination of real-time asset visibility, continuous compliance, and automation. Since pioneering the first-ever network security policy management solution, FireMon has empowered over 1,700 customers to gain command and control over their complex network security infrastructures. The company thrives on tackling unique and challenging security problems, fostering a culture of creativity and innovation to ensure customer success. FireMon is committed to equal employment opportunities and prohibits discrimination and harassment of any kind.

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