Technical Account Manager - APAC - Remote

Overview

The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development.

In Short

• Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention, and satisfaction.
• Provide project leadership for customers' major FireMon programs.
• Work with FireMon's project teams on customers' technical issues and projects.
• Maintain current functional and technical knowledge of the FireMon product line.
• Provide hands-on customer support with initial troubleshooting and upgrades.
• Manage competing requests across simultaneous client engagements.
• Provide clear and constructive product feedback to FireMon product management teams.
• Document best practices in developing and deploying FireMon solutions.
• Be a technical resource for customer questions and identify alternate solutions.
• Partner with Account Owners to manage customer expectations.

Requirements

• Fluent in conversational and technical English.
• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Five or more years of experience in technical project management or similar area.
• Three or more years of experience managing complex network infrastructures.
• Experience in client-server applications and Unix/Linux system administration.
• Working knowledge of network/security devices.
• Experience using case management systems such as JIRA and Zendesk.
• Three or more years of Networking, API work, and/or consulting experience.
• Must possess a thorough understanding of Network Infrastructure and topology.
• At least one active technical certification.

Benefits

• Opportunity to work with a diverse range of clients.
• Professional development and training opportunities.
• Flexible working environment.
• Potential for career advancement.
• Access to the latest technologies and tools.