Bilingual Underwriter, Concierge Support - Remote

Overview

As a Bilingual Underwriter, Concierge Support, you’ll be the first point of contact for our Concierge merchants, helping guide them through the loan application process and ensuring a high level of personalized support.

In Short

• Deliver exceptional service as a brand ambassador for Financeit.
• Respond to merchant inquiries and escalations in a timely and professional manner.
• Guide merchants through the loan application process.
• Underwrite and adjudicate loans in accordance with Financeit’s policies.
• Maintain industry-leading service levels.
• Communicate underwriting decisions clearly to merchants.
• Identify and process exceptions with proper documentation.
• Maintain accurate records using internal systems.
• Stay current on lending policies and compliance requirements.
• Build strong relationships with merchant partners.

Requirements

• Bilingual in English and French.
• Strong communication skills.
• Experience in customer service or underwriting.
• Ability to evaluate risk and ensure loan quality.
• Attention to detail and accuracy.
• Familiarity with lending policies.
• Problem-solving skills.
• Ability to work flexible hours.

Benefits

• Work from home flexibility.
• Opportunity to make a significant impact.
• Collaborative and inclusive work environment.
• Training and development opportunities.
• Competitive compensation.