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Bilingual Customer Success Representative (Part-time, Remote)

Posted 4 days ago
Customer Service
Part Time
Canada

Overview

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

In Short

  • Join Financeit as a Bilingual Customer Success Representative.
  • Provide excellent customer service for Partners and Borrowers.
  • Resolve inquiries via phone and email.
  • Oversee and coordinate loan payments.
  • Maintain service level agreements for payment processing.
  • Identify opportunities to enhance customer experience.
  • Work on special projects to improve service.
  • Work Monday to Friday with occasional weekend shifts.
  • Be an internal champion for Partners/Borrowers.

Requirements

  • Bilingual in English and French.
  • Strong communication skills.
  • Experience in customer service.
  • Ability to troubleshoot and resolve issues.
  • Detail-oriented with financial transaction handling.
  • Self-motivated and enthusiastic.

Benefits

  • Opportunity to make an impact within the company.
  • Collaborative and inclusive work environment.
  • Flexible working hours.
Financeit logo

Financeit

Financeit is a leading point-of-sale financing provider in Canada, specializing in helping major home improvement and retail organizations enhance their sales through affordable monthly payment options. The company focuses on driving sales volume by working closely with existing accounts and pursuing new prospects, primarily in a B2B context. With a commitment to fostering strong relationships with brokers and partners, Financeit emphasizes a collaborative and inclusive culture, offering competitive compensation and a range of employee benefits, including flexible work arrangements and comprehensive health coverage.

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