Remote Otter LogoRemoteOtter

Remote Customer Success Representative

Posted 2 weeks ago

Overview

As a Remote Customer Success Representative, you will provide amazing customer experiences by supporting and consulting our potential and current parent-clients.

In Short

  • Act as the go-to resource for parent-clients.
  • Foster positive relationships with parents and students.
  • Address parent questions and concerns effectively.
  • Serve as the primary contact for potential customers.
  • Work hours are 8:30am - 5:30pm (Pacific Time).

Requirements

  • Previous customer service experience is highly desired.
  • Passion for learning and tackling challenges.
  • Strong verbal and written communication skills.
  • Comfortable in a remote, fast-paced environment.
  • Fluency in Mandarin is essential.

Benefits

  • Flexible remote work.
  • Performance-based commission.
  • Professional growth opportunities.

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