Remote Customer Success Representative

Overview

As a Customer Success Representative at Think Academy, you will provide exceptional customer experiences by supporting and consulting with parent-clients in a remote setting.

In Short

• Act as the go-to resource for parent-clients.
• Foster positive relationships with parents and students.
• Address parent questions and concerns effectively.
• Serve as the primary contact for potential customers.

Requirements

• Previous customer service experience is desired.
• Passion for learning and teamwork.
• Strong verbal and written communication skills.
• Comfortable in a remote, fast-paced environment.
• Fluency in Mandarin is essential.

Benefits

• Flexible remote work options.
• Performance-based commission.
• Professional growth opportunities.
• Pay range of $18-$20/hr.