Customer Success Representative (Part-Time) - Remote

Overview

The Customer Success Representative role at Ofri involves overseeing customer service processes, optimizing operations, and ensuring high-quality support in a fully remote environment.

In Short

• Part-time position with approximately 20-25 hours per week.
• 100% remote work from anywhere in Europe.
• Responsibilities include managing customer service and ticketing processes.
• Track and analyze KPIs for team performance and customer satisfaction.
• Optimize internal processes to improve efficiency and customer interactions.
• Implement structured workflows for consistent customer service.
• Engage proactively with leads and customers through various channels.
• Collaborate with third-party providers to ensure smooth operations.
• Balance hands-on execution with leadership responsibilities.
• Work in a supportive and friendly team environment.

Requirements

• 1-2 years of experience in customer support or related fields.
• Native French speaker and C1 level of English.
• Excellent communication and relationship-building skills.
• Proficient in creating and analyzing KPIs and reports.
• Proactive and initiative-driven with strong organizational skills.
• Comfortable with lead qualification and customer interactions.
• Able to learn various technologies like Google Suite and Slack.
• Experience with process optimization.

Benefits

• Flexible working hours.
• Opportunity to work closely with the CEO.
• Hands-on experience in a fast-growing international company.
• Access to company retreats and team-building activities.