Community & Member Engagement Manager - Remote

Overview

You’ll be part of the Marketing team, reporting to the Brand & Communications Manager, and working cross-functionally with the Customer Success, Product, and Growth teams. With support from a Marketing Intern, you’ll lead Member-facing benefit programs, as well as the strategy, planning, and execution of events (both virtual and in-person) and podcasts. You’ll also contribute ideas and initiatives to drive community engagement and oversee marketing communications, partnering closely with internal teams to activate the Finalis banker community and boost platform engagement.

In Short

• Own and execute communications for the Finalis Benefits Program, including newsletters, referral engagement, and enablement collateral for partners and CSMs.
• Lead the strategy and execution of Finalis community programming, including virtual & in-person events and podcasts.
• Partner cross-functionally with Product, Customer Success, and Marketing to coordinate in-platform and lifecycle messaging.
• Review and maintain consistency of all Member-facing communications across teams.
• Develop scalable content and community assets, such as benefit hubs and onboarding resources.
• Track and analyze engagement metrics to optimize participation and refine programming.

Requirements

• 3+ years of experience in community management, member engagement, or lifecycle marketing.
• Proven experience in planning and executing virtual and in-person events.
• Background in a B2B or startup environment.
• Strong ability to collaborate cross-functionally and manage multiple stakeholders.
• Exceptional project management and written communication skills.
• Passion for creating meaningful, high-impact experiences for diverse professional audiences.

Benefits

• 100% Remote work (Work from wherever you want!)
• Competitive USD salary
• High-Speed Internet expenses allowance
• Generous Paid time-off (Vacation Time!)
• Additional 17 Flex Days (to use in national holidays or personal matters)
• Professional Growth Benefits in our E-Learning Platform (Coursera)
• People Team Partner for career path customization.
• Buddy Program
• Virtual After-Office Activities
• Diverse Culture & Inclusive environment