Workforce and Vendor Manager - Remote

Overview

As a member of our Product Support Operations and Strategy team, the Workforce and Vendor Manager will be pivotal in designing and building exceptional support experiences as we establish and expand our vendor ecosystem.

In Short

• Act as the main point of contact for the BPO provider.
• Conduct regular business reviews with the BPO.
• Partner with Product Support leadership to forecast capacity needs.
• Develop and maintain workforce capacity models.
• Collaborate with internal teams to optimize support operations.

Requirements

• 3-5 years of experience in workforce management or vendor management.
• Experience developing workforce capacity models.
• Proven experience in managing external vendors.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

Benefits

• Competitive salary with equity options.
• Health, dental, and vision benefits.
• Retirement plan with company contribution.
• Generous PTO and recharge days.
• Learning and development stipend.