Remote Otter LogoRemoteOtter

Operations and Insights Analyst - Remote

Posted 11 weeks ago
Data Analysis
Full Time
USA
$112,000 - $238,000 USD/year

⚠️ This job is archived. Find available remote jobs here.

Overview

As a member of our Product Support Operations and Strategy team, the Operations and Insights Analyst will use data to refine our Product Support experience, build dashboards and data pipelines, and deliver reporting to ensure our leadership team has a clear pulse on the business.

In Short

  • Build data pipelines that enable reliable, accurate, and timely data insights
  • Enable product support to capture customer, product, and team performance insights
  • Develop and maintain workforce capacity models to forecast staffing needs
  • Support the measurement of AI augmented support processes
  • Collaborate with data science and engineering teams

Requirements

  • 3+ years of relevant experience
  • Proficiency in SQL and querying databases
  • Deep understanding of statistical analysis and data modeling techniques
  • Experience building complex ETL jobs
  • Proven track record of presenting technical findings to non-technical stakeholders

Benefits

  • Equity options
  • Health, dental & vision benefits
  • Retirement with company contribution
  • Generous PTO and company recharge days
  • Learning & development stipend
Figma logo

Figma

Figma is a collaborative design platform that empowers teams to create, prototype, and share designs seamlessly. The company is dedicated to solving complex business challenges through its Strategic Finance team, which plays a crucial role in managing budgets, driving planning processes, and optimizing resource allocation. Figma values analytical thinking, strategic communication, and a structured approach to problem-solving, fostering a culture of performance management and cross-functional collaboration. With a focus on growth and development, Figma encourages a learning environment where employees can thrive and contribute to the company's mission.

Share This Job!

Save This Job!

Similar Jobs:

Signify Health logo

Operations Analyst I - Remote

Signify Health

6 weeks ago

Join our operations team as an Operations Analyst I to support data-driven improvements in Home and Community Care.

USA
Full-time
Data Analysis
$54,700 - $80,000/year
Empower Finance logo

Operations Analyst - Remote

Empower Finance

5 weeks ago

Join Empower as an Operations Analyst to safeguard our platform from fraud while engaging with users and analyzing suspicious activities.

USA
Full-time
Finance / Legal

Pleo

Operations Analyst - Remote

Pleo

6 weeks ago

Join Pleo as an Operations Analyst to enhance business processes and support customer-facing teams.

Portugal
Full-time
All others
Nautilus Solar Energy logo

Operations Analyst - Remote

Nautilus Solar Energy

6 weeks ago

The Operations Analyst supports the operations team in data management and financial processes, with a focus on community solar projects.

USA
Full-time
Data Analysis

Tagetik

Operations Analyst - Remote

Tagetik

6 weeks ago

The Operations Analyst will manage data integrity and support technology initiatives in a hybrid work environment.

USA
Full-time
Project Management