Digital Sales Representative - Remote

Overview

The Digital Sales Representative at Ferguson is responsible for providing exceptional customer service through sales, handling inbound calls and chats, and enhancing customer relationships.

In Short

• Handle 40-50 inbound customer calls/chats per day.
• Complete monthly Brand Sales Trainings.
• Maintain high call quality and customer service standards.
• Log customer interactions accurately in Salesforce.com.
• Identify and report inefficiencies in workflows.
• Collaborate with a team of sales representatives.
• Meet performance metrics for call quality and revenue generation.
• Work remotely or in a hybrid model from Chico, CA.
• Flexible weekend shifts based on performance.
• Be committed to enhancing the customer experience.

Requirements

• High School diploma or equivalent.
• 2+ years in a customer-facing service role preferred.
• 3+ years of sales experience preferred.
• Strong interpersonal and problem-solving skills.
• Detail-oriented with critical thinking abilities.
• Proficiency in Microsoft Excel and Office suites.
• Ability to type 40+ WPM for calls and 45+ WPM for chats.
• Strong organizational skills.
• Reliable internet connection.
• Self-motivated and a fast learner.

Benefits

• Health, dental, and vision insurance.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage and family building benefits.
• Paid parental leave.
• Associate discounts and community involvement opportunities.
• Holistic approach to benefits supporting well-being.