Account Manager - Remote

Overview

As an Account Manager at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You’ll be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities.

In Short

• Manage a book of business with the purpose of driving outcomes of renewal and growth.
• Serve as the bridge between Feathr and our customers.
• Drive renewals and expansion of valued partnerships.
• Educate customers on new features and service offerings.
• Collaborate cross-functionally with internal stakeholders.
• Analyze customer usage data to recommend options at renewal.
• Maintain relationships with key account stakeholders.
• Forecast expectations for renewal and expansion pipeline.
• Resolve customer challenges effectively.
• Understand the needs of nonprofit customers.

Requirements

• Minimum 2+ years of B2B SaaS Account Management or Customer Success experience.
• Experience in a quota-carrying role.
• Experience handling a large book of business.
• Excellent communication skills.
• Strong problem-solving abilities.
• Negotiation skills for renewals and growth.
• Organized and efficient in managing tasks.
• Ability to understand product features and apply them to customer needs.
• Experience managing a revenue pipeline.
• Outcome-focused with a commitment to customer success.

Benefits

• Health, dental, and vision insurance.
• Flexible work schedule.
• Unlimited sick time.
• Paid vacation and extended breaks.
• Parental leave.
• Wellness reimbursement credit.
• Home office stipend.
• Professional development budget.
• Team hangouts and events.
• Supportive work culture.