ISV Operations Manager - Remote

Overview

The ISV Operations Manager at Fiserv plays a crucial role in managing operations for Integrated Software Vendor clients, ensuring smooth onboarding and ongoing support while fostering strong relationships.

In Short

• Act as the main operations contact for assigned ISV clients.
• Build and maintain long-term relationships with partners.
• Support onboarding and integration processes.
• Field operational issues and collaborate with teams for resolution.
• Advocate for partner needs within the organization.
• Provide thorough support to enhance partner experience.
• Maintain reporting and perform internal audits as necessary.
• Adapt to rapidly changing technologies and processes.
• Communicate complex concepts to diverse audiences.
• Possess strong organizational and multitasking abilities.

Requirements

• High school diploma or equivalent; college degree preferred.
• 1-2 years of experience in a customer-facing role.
• Familiarity with operational processes in a tech or payments environment.
• Strong communication and presentation skills.
• Experience with software platforms or partner ecosystems is a plus.
• Ability to navigate ambiguity and prioritize tasks effectively.
• Willingness to adapt hours to meet partner needs.

Benefits

• Opportunity to work in a global leader in Fintech.
• Collaborative and client-focused team environment.
• Impactful role in supporting small and medium-sized businesses.
• Professional development opportunities.
• Inclusive workplace committed to equal opportunity.