Bilingual Vietnamese Customer Service Representative - Remote

Overview

As a Bilingual Vietnamese Customer Service Representative at Fiserv, you will provide advanced technical support to clients, helping to resolve complex issues and ensuring high levels of client satisfaction.

In Short

• Provide advanced product knowledge support to clients.
• Resolve complex issues efficiently.
• Collaborate with internal teams for timely issue resolution.
• Document client interactions and solutions.
• Identify and escalate critical issues.
• Contribute to process improvement initiatives.
• Engage in continuous learning and development.
• Must be fluent in Vietnamese.
• 2+ years of customer service experience required.
• Experience in troubleshooting and problem resolution is necessary.

Requirements

• Excellent communication skills.
• 1+ year experience in client interaction.
• 1+ year experience in documentation.
• Knowledge of financial technology products is a plus.
• Understanding of network troubleshooting.
• Experience with remote desktop support tools.

Benefits

• Work with a dedicated team of professionals.
• Opportunity to enhance client experience.
• Contribute to a global leader in Fintech.
• Engage in various training programs.
• Be part of a commitment to excellence.