Bilingual Customer Service Representative (Vietnamese/English) - Remote

Overview

As a Bilingual Customer Service Representative, you will provide exceptional support to customers while collaborating with team members to meet their needs.

In Short

• Work from home in a remote position.
• Handle inbound and outbound calls.
• Must be bilingual in English and Vietnamese.
• Work during the night, specifically 3rd shift.
• Provide outstanding customer service and support.
• Utilize problem-solving skills in high-stress situations.
• Communicate effectively in person, via email, and over the phone.
• Adapt to changes in business and technology.
• Receive computer equipment and other benefits.
• Opportunities for growth and bonuses.

Requirements

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Prior experience working overnight shifts preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Basic computer skills required.
• Positive attitude and empathy towards customers.
• Ability to work with diverse populations.

Benefits

• $15 USD per hour.
• Work from home.
• Computer equipment provided.
• Great company culture.
• Growth opportunities available.
• Attendance and referral bonuses.