Phone Customer Service Representative -Bilingual English & Spanish - Remote

Overview

This position is for bilingual Customer Service Representatives fluent in English and Spanish. The key responsibilities include handling customer inquiries, providing exceptional service, processing payments, updating accounts, and engaging in up-selling through various communication channels such as phone, email, and chat. The company offers computer equipment and paid training.

In Short

• Handle customer inquiries and provide exceptional service.
• Process payments and update accounts.
• Engage in up-selling through phone, email, and chat.
• Work remotely or in one of the facilities in Iowa.
• Must have a noise-free workspace and high-speed internet for remote work.
• Strong computer navigation skills required.
• Fluent in English and Spanish.
• Paid training provided.
• Full-time benefit eligible employees.
• Competitive salary with shift differentials.

Requirements

• Bilingual in English and Spanish.
• Strong computer navigation skills.
• Excellent communication skills.
• Ability to identify and anticipate customer needs.
• Customer service background or experience.
• Ability to thrive in a fast-paced environment.
• Must live within the state of Iowa.
• Available for various work schedules.
• Ability to work in a team-oriented culture.
• Commitment to customer satisfaction.

Benefits

• Reimbursement for Child and Dependent Care expenses.
• Medical, Dental, and Vision plans available.
• Generous PTO and Holiday Pay.
• 401(k) retirement savings plan.
• Paid parental leave for new parents.