Phone Customer Service Representative - Remote

Overview

This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. The remote option requires a noise-free workspace and high-speed internet. The company offers computer equipment and paid training.

In Short

• Engage with customers via inbound phone calls
• Encourage subscription retention and minimize cancellations
• Strong communication and problem-solving skills required
• Remote work option available
• Paid training provided
• Work schedule options available
• Base wage of $14.50/hour
• Shift differentials available for 2nd and weekend shifts
• Must live within Iowa, preferably within 60 miles of a facility
• Temporary status position

Requirements

• Strong computer navigation skills
• Passionate about helping others
• Ability to communicate effectively in English
• Identify and anticipate customer needs
• Prioritize work time to achieve productivity standards
• Customer service background preferred
• Ability to thrive in a fast-paced environment
• Team-oriented attitude
• Commitment to training and development
• Pre-employment background check required

Benefits

• Paid training from April 14 to May 2
• Flexible work schedule options
• Shift differentials for evening and weekend shifts
• Supportive team environment
• Diversity and inclusion commitment