Phone Customer Service Representative - Remote

Overview

As a Phone Customer Service Representative, you will be at the forefront of our customer service operations, engaging directly with customers through phone calls and emails. You will be responsible for resolving issues, answering product questions, and ensuring that each interaction ends on a positive note.

In Short

• Passionate about wellness and supplements.
• Excel at providing exceptional customer service.
• Work in a fast-paced eCommerce environment.
• Respond promptly and professionally to customer inquiries.
• Provide accurate information about wellness and supplement products.
• Assist with order management and troubleshooting.
• Maintain a friendly and professional demeanor.
• Experience in customer service, preferably in wellness and supplements.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a remote setting.

Requirements

• Proven customer service experience.
• Experience in eCommerce and familiarity with CRM platforms.
• Interest in the health and wellness industry.
• Excellent communication skills.
• Ability to work in a remote setting.
• Reliable internet connection and quality headset.
• Punctual and reliable.
• Work Eastern or Pacific US time zones.

Benefits

• Competitive compensation based on location and experience.
• Opportunity to work in a growing company.
• Engage with a passionate team.
• Work in a casual yet serious environment.