Remote Clover Technical Support Representative

Overview

The Remote Clover Technical Support Representative at Fiserv provides exceptional service and technical support to small business merchants using Clover® point of sale systems, assisting them in getting started and resolving any issues they encounter.

In Short

• Serve as the primary contact for Clover® technical support.
• Assist small businesses with Clover system setup and troubleshooting.
• Respond to customer inquiries regarding transactions and funding.
• Conduct training for new users on device preferences and configuration.
• Troubleshoot hardware, software, and network issues.
• Engage in performance reviews and team activities.
• Work in a remote environment with a quiet setting.
• Must reside in Nebraska.
• Compensation starts at $18.00 per hour.
• Background checks are required for employment.

Requirements

• Minimum one year of experience in a customer-facing role.
• Strong problem-solving and listening skills.
• Understanding of financial transactions and payments.
• Experience in a technical support or call center environment preferred.
• Knowledge of computers and web applications.
• Ability to work in a fast-paced environment.
• Quiet home working environment required.
• Internet speed requirements: Ping < 50 ms, Download > 12 Mbps, Upload > 2 Mbps.
• Legally authorized to work in the U.S. without visa sponsorship.

Benefits

• Opportunity for career growth and development.
• Work remotely from home.
• Comprehensive training provided.
• Equal Opportunity Employer.
• Supportive team environment.