Senior Program Account Manager - FinTech/ATM Solutions - Remote

Overview

The Senior Program Account Manager will lead the administration and relationship management for strategic ATM programs, blending governance with relationship management and account growth.

In Short

• Manage full program lifecycles from onboarding to renewal.
• Coordinate cross-functional teams including software and operations.
• Track and analyze key performance metrics.
• Identify upsell and cross-sell opportunities.
• Serve as the primary liaison for strategic customers.
• Conduct performance audits and oversee continuous improvements.
• Align client objectives with company mission.
• Make data-driven decisions and learn from setbacks.
• Exhibit empathy and put customer needs first.
• Support deployment of new ATM networks and solutions.

Requirements

• 5+ years in program or account management in fintech or ATM services.
• Strong analytical skills with experience in SQL and Excel.
• Client-facing experience with financial institutions.
• Proven project management skills.
• Exceptional communication and stakeholder management skills.
• Sales and marketing experience with a track record of success.
• Knowledge of ATM operations and financial technologies preferred.

Benefits

• Opportunity to work in a mission-driven environment.
• Collaborate with cross-functional teams.
• Drive operational excellence and client satisfaction.
• Work with innovative technologies in financial services.
• Foster long-term client relationships.