Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will build and maintain strategic relationships with enterprise clients, focusing on the video gaming industry. This role emphasizes customer satisfaction, retention, and account growth by collaborating with internal teams to deliver exceptional customer experiences.

In Short

• Build and maintain strong relationships with key stakeholders in assigned gaming industry accounts.
• Proactively identify and address client needs to drive satisfaction and account growth.
• Collaborate with internal teams to deliver seamless client experiences.
• Understand client business models and challenges within the video gaming sector.
• Advocate for client needs within FastSpring.
• Conduct strategic business reviews and operational analyses.
• Support seamless integrations and successful implementation of FastSpring’s platform.
• Represent FastSpring at client meetings and industry events.

Requirements

• Proven experience in customer success or account management.
• Strong knowledge of the video gaming industry and e-commerce.
• Technical proficiency in front-end web development and CRM platforms.
• Data-driven mindset with strong analytical skills.
• Exceptional problem-solving and communication skills.
• Ability to manage multiple priorities and adapt to dynamic environments.
• Bachelor’s degree or equivalent experience.
• Preferred candidates are based in the Central Time Zone.

Benefits

• Competitive salary and corporate bonus plan.
• Diverse and inclusive workplace culture.
• Opportunities for professional growth and development.
• Flexible working hours to collaborate across time zones.