Client Care Specialist (12 month Contract) - Remote

Overview

We are currently seeking a Client Care Specialist to join our team on a 12-month contract. In this role, the ideal candidate will work with our clients to understand their financial needs and help them build a payment plan based on individual circumstances and consumer proposal terms.

In Short

• Communicate via email, phone call and SMS with clients to answer questions related to their consumer proposal payment status.
• Empathetically understand a client’s financial situation and individual needs and build a payment plan that is suitable for them.
• Thoroughly analyze each file to ensure the client is up to date with their payments to avoid cancellation.
• Clearly document all client interactions.
• Set up banking agreements and other methods of payment within our firm database.
• Liaise with other team members to ensure efficient administration of the consumer proposals.
• Communicate with debtors regarding delinquent payments.

Requirements

• Post-secondary education or related equivalent experience.
• Previous insolvency administration and/or customer service experience is preferred.
• Experience with soft collections experience is an asset.
• Natural ability to recognize and speak to the client’s emotional state.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to multitask.
• Excellent organizational and time management skills.
• High computer literacy including the ability to learn new programs.
• Great interpersonal skills to deal with team members, staff, and clients.
• A team player who can also work independently.

Benefits

• Flexible work arrangements.
• Vacation and wellness days.
• Extended health and dental coverage.
• Employee Assistance Program and mental health resources.
• Company matching retirement savings plan.
• Financial support for professional development.
• Annual company events.
• Exclusive access to perks and discounts.